Refund policy

Return & Refund Policy

At TheTrendzCart, we want you to shop with confidence. If you're not fully satisfied with your purchase, we're here to help.

1. Return Eligibility
Items must be unused, in original condition, and in original packaging to be eligible for return. Proof of purchase is required.

2. Return Timeframe
You can request a return within [X DAYS] of receiving your order.

3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed within [REFUND PROCESSING TIME] to your original payment method.

4. Exchanges
We offer exchanges for defective or damaged items. Contact us at [EMAIL ADDRESS] to initiate an exchange.

5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within [X DAYS] with photos as proof. We will arrange a replacement or refund at no extra cost.

6. Non-Returnable Items
Certain items may not be eligible for return, including personal care products, used items, or items marked as non-returnable.

7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.

For any questions or to start a return, please contact us at matesclothing@gmail.com . We’re committed to making your experience smooth and hassle-free.